TL;DR

Developers often forget to log tasks in project management tools, especially for tracking bugs. As a result, customer-reported bugs often stay buried in Slack threads rather than being tracked properly.

To solve this, some project managers enforce strict processes, but this can frustrate developers and reduce their autonomy. Platforms like ifuckinghatejira.com highlight this frustration, with common complaints like, “A developer’s job is to fix bugs, not create tasks for them.”

At Tegon, we're committed to building a dev-first issue tracking tool, with a key focus on automating issue creation to make it as effortless as possible.

Our Objectives

1. Ensure that bugs are properly tracked in Tegon, rather than being lost in Slack channels.
2. Make it easy for developers and team members to log bugs without imposing rigid, cumbersome workflows.

The Solution: Tegon Slack Actions

To address these challenges, we introduced Tegon Actions (learn more here). Our Slack Action streamlines bug tracking by automatically creating a Tegon issue whenever an 👁️ emoji is added to a Slack thread. This also syncs the Slack thread with Tegon comments, centralizing communication in one place.

This automation simplifies issue creation. You only need to provide a brief description of the bug—the system takes care of generating the title, assigning labels, and recommending assignees. This eliminates the tedious process of manually filling out forms, typical in traditional project management tools.

Check out the full code for the Slack trigger here.

Let’s Automate Together

If you have any additional use cases you'd like to automate in your issue-tracking process, let us know in the comments. We're always excited to help you build custom action workflows tailored to your needs.

Your dev-first issue tracking tool

Tegon is a dev-first, open-source alternative to Jira. We need your support to keep improving—please star our repository and show us some love!

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