In this blog, we are going to see how to configure Citrix alert through a Slack channel, which will make it easier for administrators to quickly notice Citrix alerts rather than checking email notifications. Citrix leverages webhooks to enable alerting to Slack. We can configure webhook alerting to MS teams and ServiceNow as well.

Configure Slack Channel with Webhook

First and foremost, we need to generate a webhook URL in your slack channel. The steps are as below
• Install “incoming webhook” App
• Capture the webhook URL
• Add the App to the Channel.

Installing incoming webhook App

To install “incoming webhook” App, click on more actions (the hamburger menu) in the top right corner of your slack channel.

Click on edit settings. The Channel settings page will display.
Click on “Add App” under Apps section in the integrations tab.

In the slack marketplace, search for “incoming webhook” and click on install.

A new page will open which displays “incoming webhook" marketplace App. Click on “Add to slack” to add the app to the slack channel.

Once added to the slack channel, the page will get automatically redirected to “new configurations” page.
Scroll down to the “Post to channel” section and select the slack channel to integrate the app.

Once done click on “Add incoming webhook integration”.
You will get a confirmation that the integration has been added.

The page will automatically redirect to “edit configuration” page. Scroll down to “integration settings” to capture the webhook URL”.

Configuring Alerting and notification via Webhook

The next step is to configure advanced alerting via webhook. To configure the alerting, navigate to Citrix DaaS console → Monitor → Alerts. Click on “Alert Policies or advanced alert policies” and select “Create Policy.”

In the Create Policy wizard, select the data source between machines, provisioning services, or storefront. Select the condition we need to configure. For this blog, I selected to notify me when my power-managed VMs fail to power on. I selected to notify me if one machine fails to start in the metrics.

Define the scope, whether you need to get alerts for all delivery groups or specific delivery groups. You can also exclude alerts for machines with specific naming.

Under the webhook URL section, provide the Slack channel webhook we copied in the previous section. You can also include a JSON payload as optional.

Provide a name and description of the alert and click on Save to create the alert.

Viewing alerts in the Slack Channel

I enumerated the issue by starting one of my orphaned VDIs from the Citrix DaaS console.

The alert has been generated in my slack channel as shown below.

Hope this blog helps you to ease the configuration of Citrix alerts through Slack. Please let me know if you have any questions and share your feedback about this blog.