INTRODUCTION

In today's world, businesses are constantly looking for new ways to improve their customer service and engagement. One way to do this is by creating a chatbot that can quickly and accurately answer customer questions. In this article, we will show you how to create a chatbot that is based on your own company documents using Python and some powerful AI tools.

To achieve the goal, I initially considered modifying the GPT model using my own data. But, fine-tuning is highly expensive and necessitates a sizable dataset with examples. Also, every time the document is altered, it is impossible to make final adjustments. Perhaps more importantly, fine-tuning teaches the model a new ability rather than merely letting it "know" all the information included in the documents. Consequently, fine-tuning is not the best approach for (multi-)document QA.

Prompt engineering, which includes context in the prompts, is the second strategy that springs to mind. For instance, I could insert the original document's text before the question itself instead of asking it directly. Nevertheless, the GPT model has a short attention span and can only process a small number of the prompt's 2,000 words (about 4000 tokens or 3000 words). Given that we have tens of thousands of emails from customers providing feedback and hundreds of product documentation, it is impossible to convey all the information in the prompt. Because the pricing is based on the number of tokens you use, it is also expensive if you give in a lengthy context to the API.

I thought of the notion of first using an algorithm to search the documents and select the pertinent extracts and then providing only these relevant contexts to the GPT model with my questions because the prompt has restrictions on the number of input tokens. I found a library called llama-index (formerly known as gpt-index) while doing research for my idea that accomplishes exactly what I wanted it to do and is easy to use.

THE PROCESSS

Step 1: Prepare Your Company Documents

The first step is to gather all the documents that you want to use to create the chatbot. These documents can include product manuals, FAQs, and other helpful resources that your customers may need to reference. Once you have gathered your documents, you need to organize them into a folder called 'data' and save them in a format that can be easily read by Python.

Step 2: Installing and importing the Required Libraries

To build a chatbot, we need to use some Python libraries that are specifically designed for natural language processing and machine learning. In this code snippet, we are using the llama_index and langchain libraries. You can install these libraries using pip:

$pip install llama_index
$pip install langchain

After a successful installation, the libraries are then imported:

import os
from llama_index import GPTSimpleVectorIndex, SimpleDirectoryReader, LLMPredictor, ServiceContext, QuestionAnswerPrompt
from langchain import OpenAI

Step 3: Set Up OpenAI API Key

To use the OpenAI language model, we need to set up our API key. You can get your own API key by signing up on the OpenAI website. Once you have your API key, replace 'YOUR_OPENAI_API_KEY' with your actual key in the following code line:

os.environ["OPENAI_API_KEY"] = 'YOUR_OPENAI_API_KEY'

Step 4: Load Your Company Documents

In this code snippet, we are using the SimpleDirectoryReader class from the llama_index library to load our company documents from the 'documents' folder:

documents = SimpleDirectoryReader('documents').load_data()

Step 5: Set Up the Language Model

Next, we need to set up the language model that we will use to analyze the text in our company documents. In this code snippet, we are using the text-davinci-003 model from OpenAI and setting the temperature to 0 to ensure that the responses are always the same:

llm_predictor = LLMPredictor(llm=OpenAI(temperature=0, model_name="text-davinci-003"))

Step 6: Set Up the Service Context and Index

We are using the ServiceContext class to define the parameters for the chatbot service. Then, we create the GPTSimpleVectorIndex class from our company documents and the service context to build an index of our documents:

service_context = ServiceContext.from_defaults(llm_predictor=llm_predictor)
index = GPTSimpleVectorIndex.from_documents(documents, service_context=service_context)

Step 7: Save and Load the Index

We save our index to a file called 'index.json' so that we can reuse it later:

index.save_to_disk('index.json')

We can then load the index from the file using the load_from_disk method:

index = GPTSimpleVectorIndex.load_from_disk('index.json', llm_predictor=llm_predictor)

Step 8: Set Up the Question-Answer Prompt

In this code snippet, we create a QuestionAnswerPrompt class and define a template for the chatbot's responses. The template includes the context information and a query string that the user can input to ask a question, this may be optional but it helps the chatbot with further instructions on how to answer some questions:

QA_PROMPT_TMPL = (

        "Context information is below. \n"
        "---------------------\n"
                "{context_str}"
        "\n---------------------\n" 
        "Given this information, please answer the question: {query_str}\n"
        )

QA_PROMPT = QuestionAnswerPrompt(QA_PROMPT_TMPL)

Step 9: Test the Chatbot

Finally, we test our chatbot by inputting a sample query string and printing the response:

query_str = "What is the mission of the company?"
response = index.query(query_str, text_qa_template=QA_PROMPT)
print(response)

The chatbot will analyze the query string and search through our company documents to find the most relevant answer. It will then provide a response based on the template that we defined in Step 8.

Conclusion

In this article, we have shown you how to create a chatbot that is based on your own company documents using Python and some powerful AI tools. With this chatbot, you can provide your customers with quick and accurate answers to their questions, improving your customer service and engagement. By customizing the chatbot's responses based on your company's unique resources, you can create a chatbot that is tailored to your specific needs.

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