Persona:

As the patient,
I want to go to doctor
because skin trauma is infected.
However, it is difficult to make appointments with doctors and take sick leave from work.

Be cautious, this is a serious situation.
Reference point to build services/products.

Pending task iteration

Template:
When [ character have a situation here ],
I want to [ take action ]
so that I could [ get the expected result ].
However,
The problem is [ obstacles ]

Iteration 1
When my skin trauma gets infected,
I want to have a quick way to make an appointment
so that I could go to the doctor as soon as possible.
Problem: Why don't I get medicine in time?

Iteration 2
When I get skin trauma at day 1,
I want to directly get medicine without prescription
so that I take care of myself
Problem: This is impossible.

Iteration 3
When I get skin trauma at day 1,
I want to have online doctor’s prescription
so that I could buy medicine from local drugstore
without taking sick leave and wasting time.

Be honest, truthful.
Find the problem and shortcoming of your insight.

My solution:

Project Name:
SkinTraumaCare+: Next-generation doctor skin trauma care platform

Description:
We help patients who have skin trauma to have flexible medical treatment
Through a Generative AI Therapist with human empathy.
Aims to build a comfortable, efficient, cost-effective system within a smart city.

Design of User Journey:

Day 1

• Patients get skin trauma
• Take a picture, send it to doctor

Day 1

• Doctors diagnose trauma through picture
• Doctors provide prescription.
• digital human to comfort patients.

Day 3 & Day 6

• Send notifications to patients
• Patients take pictures
• Doctor review recovery process

Seamless aftercare ensures recovery:

If the skin trauma gets infected.

Before:

Patients need to wait a few days to get antibiotics and skin ointments
The time it takes to apply for sick leave and make a doctor appointment.

After:

Patients immediately get intensive skin ointments on the same day.
Doctors make diagnoses and provide doctor's prescription online.