How to ask for technical help
Jim Medlock
Posted on September 22, 2021
Sprint 4 — Wednesday
Getting help starts with asking a good question.
Consider these two questions…
- My React component isn’t returning what I want. What gives?
- I have a React component (Locations.jsx) that should be returning a list of location names based on the text entered through a search component (Search.jsx), but is instead returning undefined. These are located in the repo https://github.com/jdmedlock/meteorite. Would someone have time to look at this to see if I’ve missed something obvious?
Do you see the difference? The first is just a complaint while the second provides the reader with information and captures their interest.
Good questions have these 5 parts:
- Its actionable and contains contextual information the reader needs.
- It states what is wrong, but also what the desired result should be.
- Key elements, like the component names in the example above, are formatted so they are easy to identify.
- It contains a link to supporting documentation. In this case the project repo.
- It ends with the ask. In other words, what do you need? This information you put into asking a good question is the same detail you should put into issues reports as well!
Before you Go!
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Jim Medlock
Posted on September 22, 2021
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